Learn from your customers & create content that engages them.

Our Content Creation Platform (Ai-CCP), uses Sentiment analytics, NLP, effort, emotion, intent and root cause analysis using AI & Machine Learning.

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Our Content Creation Platform (Ai-CCP) requires 3 simple steps:

1. Upload

To better understand your customers we combine: Reviews, Chatbot & Call/Chat Agent Conversations & Social Listening Data onto our platform.

2. Decode

Our NLP Algorithm decodes from millions of sentences identifying Key Themes, Sentiment, Emotions and Word Correlation.

3. Create

Create Ai driven customized content with our sentence recommendations that maximizes positive sentiment & increase sales.

1. Upload

It’s never been so easy to upload your data!

Customer interaction data create a wealth of data in the form of calls, emails, chats, reviews, ratings and call centers/ chat agents, or forums.   We allow you to drag and drop these conversations using easy to use templates which are uploaded to a secure S3 AWS data bucket

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Did you know?

89%

of clients are unable to find a software where different customer feedback channels are aggregated

94%

of clients feel the analysis on customer feedback doesn’t identify cultural nuances (for ex- basabasi, slang) .

56%

of current Customer Experience Platforms are unable to capture social nuances in its analysis.

Source : Internal client survey

2. Decode

Understand how to respond to customers using Word Correlations.

Combing through millions of sentences is beyond tedious. Our NLP algorithms extract the key sentiments, emotions , basa basi , intent and themes that are used to create word correlations.

Did you know?

73%

of Bahasa Indonesia conversations are mis-classified because they lack Basa Basi detection.

85%

of clients feel they do not know what are the most impactful words that drive sales.

61%

of client communication is seen as lacking empathy with the customers due to lack of Emotion Detection Analytics.

Source : Internal client survey


3. Create

Create content that will help you respond to your customers the right way.

Our NLG Algorithm creates custom content for you which maximises positive sentiment. We do this using Ai driven Interactions Network Algorithms which we run on the VOC conversations.
Users can use these suggestions to fine tune their marketing content which can then be used for Digital and offline campaigns.

Use our simulation model to view the message you will send.

See how your messages will look like on selected channel of SMS, Whatsapp, Email, Web notification, In App/ Push Notification.

Did you know?

72%

Increase in customer response using our NLG driven content.

2.3x

Increase in chance of customers responding on SMS to our NLG driven content.

3.5x

Increase in sales with usage of NLG driven content creation.

Source : Internal client survey