Word Choice Matters for The AI Assistant

Word Choice Matters for The AI Assistant That Learned to Say ‘Hi’

One of our clients said their chatbot felt “cold.”
Not broken. Not incorrect. Just… distant.
So we ran a test.
We changed the greeting from
“How may I assist you today?”
to
“Hi! 👋 How can I help?”
That tiny tweak by adding one emoji, one less formal phrase can boosted engagement by 11%.
Same intent.
Different emotional signal.
Totally different result.
Humans read tone before they read text.
Our AI agents are trained to respect that.
Not just what to say.
But how to say it.
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