Leader Insights

You Caught The Long M-Dash

𝗬𝗼𝘂 𝗖𝗮𝘂𝗴𝗵𝘁 𝗧𝗵𝗲 𝗟𝗼𝗻𝗴 𝗠-𝗗𝗮𝘀𝗵.𝗣𝗿𝗲𝗽𝗮𝗿𝗲 𝗳𝗼𝗿 𝘁𝗵𝗲 𝗡𝗲𝘅𝘁 𝗔𝗿𝘁𝗶𝗳𝗮𝗰𝘁.Remember when we collectively 𝗮𝗿𝗿𝗲𝘀𝘁𝗲𝗱 the long M-dash?𝗦𝗲𝗻𝘁𝗲𝗻𝗰𝗲𝗱.𝗕𝗲𝗵𝗶𝗻𝗱 𝗯𝗮𝗿𝘀.𝗣𝘂𝗯𝗹𝗶𝗰𝗹𝘆 𝗲𝘅𝗽𝗼𝘀𝗲𝗱.And ...
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Most Teams Drown in Spaghetti Processes

𝗠𝗼𝘀𝘁 𝗧𝗲𝗮𝗺𝘀 𝗗𝗿𝗼𝘄𝗻 𝗶𝗻 𝗦𝗽𝗮𝗴𝗵𝗲𝘁𝘁𝗶 𝗣𝗿𝗼𝗰𝗲𝘀𝘀𝗲𝘀. 𝗔𝗜 𝗧𝘂𝗿𝗻𝘀 𝗜𝘁 𝗜𝗻𝘁𝗼 𝗮 𝗣𝗶𝗽𝗲𝗹𝗶𝗻𝗲.Walk into any large company and you’ll ...
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Invisible CX: When Customers Don’t Even Notice the AI

𝗜𝗻𝘃𝗶𝘀𝗶𝗯𝗹𝗲 𝗖𝗫: 𝗪𝗵𝗲𝗻 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝗗𝗼𝗻’𝘁 𝗘𝘃𝗲𝗻 𝗡𝗼𝘁𝗶𝗰𝗲 𝘁𝗵𝗲 𝗔𝗜 - 𝗢𝗻𝗹𝘆 𝘁𝗵𝗲 𝗢𝘂𝘁𝗰𝗼𝗺𝗲The smartest takeaway from Google’s AI ...
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Seadanya Is Not a Strategy

I recently heard a word that stayed with me:“Seadanya.”Do what’s available.Do just enough.It sounds harmless.𝗜𝘁 𝗶𝘀𝗻’𝘁.In business, seadanya ...
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Ramadan 2026: No Revenue Clarity?

𝗥𝗮𝗺𝗮𝗱𝗮𝗻 𝟮𝟬𝟮𝟲: 𝗜𝗳 𝗬𝗼𝘂 𝗗𝗼𝗻’𝘁 𝗞𝗻𝗼𝘄 𝗬𝗼𝘂𝗿 𝗔𝗻𝗻𝘂𝗮𝗹 𝗥𝗲𝘃𝗲𝗻𝘂𝗲 𝗦𝗽𝗶𝗸𝗲𝗿𝘀, 𝗬𝗼𝘂’𝗿𝗲 𝗚𝘂𝗲𝘀𝘀𝗶𝗻𝗴 𝗪𝗶𝘁𝗵 𝟯𝟬% 𝗢𝗳 𝗬𝗼𝘂𝗿 𝗬𝗲𝗮𝗿In Indonesia, ...
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ASEAN doesn’t have an AI innovation problem

𝗜𝘁 𝗵𝗮𝘀 𝗮𝗻 𝗔𝗜 𝗮𝗱𝗼𝗽𝘁𝗶𝗼𝗻 𝗽𝗿𝗼𝗯𝗹𝗲𝗺.A partner from New Zealand recently pointed me to something interesting.Their government is ...
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